At 999ra, we understand that the personal information you share with us deserves the highest level of care and protection. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, who we share it with, and what rights you hold as a 999ra account holder.
These six cards give you the quick version of our privacy approach. The full legal text follows below — please read it carefully.
All personal data stored by 999ra is encrypted at rest using industry-standard AES-256 encryption. Your CNIC details, payment method data, and account credentials are never stored in plain text on our servers.
999ra does not sell, rent, or trade your personal information to third-party advertisers, data brokers, or marketing platforms. Your data is used exclusively for the purposes described in this Privacy Policy.
JazzCash and EasyPaisa transaction data is handled with strict confidentiality. 999ra only retains the minimum payment metadata required for KYC compliance and fraud prevention — never full wallet credentials.
You have the right to access, correct, export, restrict processing of, and delete your personal data held by 999ra. These are not aspirational promises — they are enforceable rights backed by our licensing obligations.
999ra uses cookies for session management, fraud detection, and platform performance analytics. We do not use third-party advertising cookies. You can manage cookie preferences from your browser settings at any time.
Our data practices are designed to comply with the requirements of 999ra's international gaming licence, applicable anti-money-laundering regulations, and internationally recognised data protection standards.
This Privacy Policy is issued by 999ra ("999ra", "we", "us", "our"), the operator of the online gaming platform accessible at https://999ra.org and all associated sub-domains and mobile-optimised versions thereof (the "Platform"). 999ra holds an international online gaming licence and operates as a data controller in respect of the personal data it processes about registered users and visitors to the Platform.
For any privacy-related enquiries, data subject requests, or complaints, you may contact our Data Protection team directly at: [email protected] with the subject line "Privacy Request — [Your Username]".
999ra collects several categories of personal data in the course of operating the Platform. The specific data collected varies depending on how you interact with 999ra — whether as a visitor, a registered account holder, or an active depositing player.
| Data Category | Examples | Collected When |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, NICOP number, passport number | Registration & KYC verification |
| Contact Data | Email address, Pakistani mobile number, city of residence | Registration |
| Payment Data | JazzCash / EasyPaisa account reference, bank name, last 4 digits of account, transaction IDs | Deposit & withdrawal processing |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Every Platform visit |
| Usage Data | Games played, bet amounts, win/loss history, session duration, pages visited | Active gameplay & navigation |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support interactions |
| Marketing Preferences | Email opt-in status, preferred communication language, bonus preferences | Account settings & marketing consent |
999ra collects personal data through the following channels:
Information you provide directly when registering an account, completing KYC verification, making deposits or withdrawal requests, contacting customer support, participating in promotions, or updating your account profile settings.
Technical and usage data collected automatically when you visit the Platform, including through cookies, web beacons, server logs, and similar tracking technologies. This data is collected regardless of whether you are logged in to a 999ra account.
In certain circumstances, 999ra may receive personal data about you from third parties, including:
999ra processes your personal data only where a lawful basis exists for doing so. The following table maps each processing purpose to its legal basis.
| Purpose | Legal Basis |
|---|---|
| Account registration and platform access | Performance of contract |
| KYC identity and age verification | Legal obligation (licensing & AML compliance) |
| Processing deposits and withdrawals in PKR | Performance of contract |
| Fraud detection and prevention | Legitimate interest / Legal obligation |
| Responsible gaming monitoring and intervention | Legal obligation / Legitimate interest |
| Customer support communications | Performance of contract / Legitimate interest |
| Platform analytics and performance improvement | Legitimate interest |
| Sending promotional emails and bonus offers | Consent (opt-in only) |
| Complying with regulatory reporting requirements | Legal obligation |
999ra does not sell, rent, or trade your personal data to any third party for commercial or advertising purposes. We may share your data with the following categories of recipients solely to the extent necessary for the stated purpose:
Carefully selected third-party vendors who assist 999ra in operating the Platform, including KYC verification providers, payment gateway partners, cloud hosting providers, customer support software providers, and platform analytics services. All service providers are contractually bound to process your data only on 999ra's instructions and in accordance with applicable data protection standards.
999ra may disclose personal data to regulatory bodies, licensing authorities, financial intelligence units, or law enforcement agencies where required to do so by law, court order, or regulatory directive. This includes mandatory reporting obligations under anti-money-laundering regulations applicable to licensed gaming operators.
Where you request self-exclusion, your account details may be shared with recognised responsible gaming databases or organisations to facilitate and enforce your exclusion across participating platforms.
In the event of a merger, acquisition, restructuring, or sale of all or part of 999ra's business assets, personal data held about our users may be transferred to the acquiring entity as part of that transaction. We will notify affected users of any such transfer and of any material changes to this Privacy Policy that result from it.
As an internationally licensed gaming operator serving Pakistani players, 999ra may transfer personal data to servers, service providers, or regulatory bodies located in jurisdictions outside Pakistan. Where such transfers occur, 999ra implements appropriate safeguards to ensure your data receives a level of protection consistent with internationally recognised data protection standards, including:
999ra retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The following retention periods apply as a general guide:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | AML / licensing obligation |
| KYC documents (CNIC copies) | Duration of account + 5 years post-closure | Regulatory requirement |
| Transaction records | 7 years from transaction date | Financial record-keeping obligation |
| Gameplay & betting history | 5 years post-closure | Dispute resolution / responsible gaming |
| Support communications | 3 years from last interaction | Service quality & dispute resolution |
| Marketing preferences | Until consent is withdrawn | Consent-based processing |
Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in a manner that prevents re-identification.
The 999ra Platform uses cookies and similar technologies to provide core functionality, improve platform performance, detect fraud, and — where you have consented — to personalise your experience. The following types of cookies are used:
These cookies are essential for the Platform to function and cannot be disabled. They include session cookies that keep you logged in to your 999ra account, CSRF protection tokens, and load balancing cookies. No personal data is shared with third parties through these cookies.
These cookies collect anonymised information about how users navigate the Platform — which pages are visited most frequently, where users encounter errors, and how the Platform performs across different devices. This data helps 999ra improve the Platform experience for Pakistani users.
Certain cookies assist 999ra's fraud prevention systems in detecting suspicious login activity, multi-accounting attempts, and automated bot behaviour. These cookies are essential to the security of the Platform and cannot be opted out of.
You can manage or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies will impair your ability to use the 999ra Platform. 999ra does not use third-party advertising or retargeting cookies.
999ra implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Key security measures include:
As a 999ra user, you hold meaningful rights over your personal data. 999ra is committed to honouring these rights promptly and without undue burden on you. Your rights include the following:
Request a copy of all personal data 999ra holds about you, including your account history and KYC records.
Request correction of any inaccurate or incomplete personal data held in your 999ra account profile.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
Request that 999ra temporarily restrict the processing of your data while a dispute or complaint is being resolved.
Request your personal data in a structured, machine-readable format so you can transfer it to another service provider where technically feasible.
Object to the processing of your data where 999ra relies on legitimate interest as a legal basis, including marketing communications you no longer wish to receive.
To exercise any of the above rights, please contact our Data Protection team at [email protected] with the subject line "Data Rights Request — [Your Username]". We will acknowledge your request within 72 hours and provide a substantive response within thirty (30) calendar days. In complex cases, this period may be extended by a further thirty (30) days with prior notification to you.
The 999ra Platform is strictly intended for individuals aged 21 years and above. 999ra does not knowingly collect personal data from any individual under the age of 21. Our registration process includes mandatory age verification steps designed to prevent access by minors.
If 999ra becomes aware that personal data has been collected from an individual under the age of 21 — whether through fraudulent registration, misrepresentation of age, or any other means — we will immediately suspend the relevant account, delete all associated personal data without undue delay, and reverse any financial transactions where technically possible.
If you are a parent or guardian and believe that a minor in your care has accessed the 999ra Platform or provided personal data, please contact us immediately at [email protected].
999ra will only send you promotional communications — including bonus offers, game announcements, PSL cricket betting promotions, and seasonal campaigns — where you have explicitly opted in to receive such communications at the time of registration or through your account settings.
You may withdraw your consent to receive marketing communications at any time by:
Withdrawing marketing consent does not affect the lawfulness of processing carried out prior to withdrawal, nor will it affect your ability to use the 999ra Platform or receive essential transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts.
The 999ra Platform may contain references to or integrations with third-party service providers — including payment processors such as JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and SadaPay — whose own privacy policies govern the processing of any data you share directly with those providers. 999ra is not responsible for the privacy practices of third-party service providers, and we encourage you to review their respective privacy policies.
999ra does not embed third-party advertising networks, social media tracking pixels, or retargeting scripts on the Platform. Our analytics are conducted using privacy-respecting, first-party methods wherever possible.
999ra reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. When material changes are made, we will:
Your continued use of the 999ra Platform after any updated Privacy Policy takes effect constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you must stop using the Platform and may request account closure as described in the 999ra Terms & Conditions.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 999ra handles your personal data, please get in touch through any of the following channels:
If you are not satisfied with 999ra's response to your privacy concern, you have the right to escalate your complaint to the independent dispute resolution body designated by our licensing authority, details of which are available on the Platform upon request.
For responsible gaming concerns — including requests for self-exclusion, deposit limits, or cooling-off periods — please visit our dedicated Responsible Gaming page or contact support directly. These services are available at no cost, around the clock.
Pakistan's premier online casino — PKR payments, JazzCash & EasyPaisa, 500+ games, live PSL cricket betting. Strictly 21+ only. Play responsibly.
999ra is strictly for adults aged 21 and over. Gambling involves real financial risk and may not be suitable for everyone. Never wager more than you can comfortably afford to lose. If gambling is affecting your finances, relationships, or mental wellbeing, please visit our Responsible Gaming page for support tools and resources. Deposit limits and self-exclusion are available free of charge directly from your account settings at any time.